Package Protection

Our Package Protection is an add-on purchase designed to give you peace of mind while your order is on its way to you. You can view our Return Policy here.

What is your Package Protection policy?

Our Package Protection covers packages in the following situations:

• Lost by the carrier: If your package is confirmed lost during transit.
• Damaged in transit: If your package arrives damaged due to mishandling.
• Stolen from your porch or mailbox: If your package is stolen after delivery.

Claim Process

You can file a claim starting 2 business days after tracking shows the package as delivered. This allows time for carriers who might occasionally mislabel shipments.

The latest you can file a claim is 10 days from the date tracking shows the package as delivered.

Please note that Package Protection covers a single replacement only, not a refund. The final decision regarding all claims rests with our team.

To start the claim process, please reach out to us using the form on our Contact Us page.

Exclusions

To ensure clarity, please note that claims will not be accepted for:

• Claims submitted after the 10-day window.
• Claims where Package Protection was not purchased within the same order.